Star regards, Jonathan Iriarte Genera Manager, Hotels near Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Features, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Pool, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Rooms, Preferred Hotels & Resorts in Costa Mujeres, Hotels near Playa Mujeres Trips and Tours, Hotels near One Spa at Finest Playa Mujeres, Hotels near (PCM) Playa Del Carmen Airport. Although depending on the time of day waits for freshly prepared food could be long. from one central panel. Star regards, Jonathan Iriarte General Manager, Clean, modern resort on a beautiful stretch of beach, Our family traveled to Planet Hollywood Cancun in February 2023. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The others were hit and miss. Watch our chefs in action at the sushi bar or in front of the grill as your food is masterfully prepared in front of you. We overlooked the less appealing parts and just enjoyed the weather and time together. So sit back, relax and feel like an A-lister. Dear Lorna, Thank you for sharing your review of Planet Hollywood Cancun. Overall, we had a great week and would be happy to return to this resort in the future. Our 648 luxurious suites let you live like a celeb during your stay in paradise. From the front deck, we had great views of the sunset. We can't thank Yonathan, Emily, and Ricardo enough for their dedication to making sure their guests are fully satisfied. But despite arriving early we ended up eating our meals in the dark. Star Class Producer Suite. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, Crta a Punta Sam, SM006 MZA 002 Lote 07-08 Costera Zona Continental, Municipio de Isla Mujeres, Cancun, Quintana Roo, Mexico, 77400, For more information about the physical features of our accessible rooms, common areas or special services relating to a specific disability please call +52 998-580 9880, Entrance to On-Site Fitness Center is Accessible, Room and Suites Access through the Interior Corridor, Safety Chains and/or Latches on Guest Doors, Toilet Seat at Wheelchair Height - Toilet for Disabled, Unlock your stay with the Marriott Bonvoy App. Stars deserve to get pampered and that's what the STAR Class Bar is for! We stayed in a junior swim up suite with our 5 and 3 year old kids. Are there any historical sites close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? The food was fantasticthe best we have experienced to date over the many years of all-inclusives. We will take your comments as our main improvement tools. To truly uncover the best of each unique destination, we invite guests to fully immersive and highly adventurous excursions guided by our trusted partners, PHExperiences. In April, 14 murders were reported in 36 hours. Stay like a superstar in our most fabulous suite. Own or manage this property? He also helped with a room change for another adult travelling with us. Chichen Itza, Cenote and Valladolid All-Inclusive Tour, Captain Hook: Pirate Show and Dinner Cruise in Cancun, Private Yacht 46ft Sea Ray Snorkel up to 15 pax 23P2, Private fishing charter Bertram 31ft 6 pax max if you don't fish you don't pay, Hip Hop Sessions Boat Party Cancun (Adults only), Coco Bongo Cancun Gold Member VIP Night Out by After Dark, Sailing Experience to Isla Mujeres in a Catamaran with Open Bar, ATV Jungle Adventure with Ziplines, Cenote & Tequila Tasting, 5-in-1 Cancun Snorkeling Tour:Swim with turtles, reef, Musa,shipwreck and cenote, Private Yacht Rental Sea Ray 46ft Cancun 23P3, Private Yacht - 46 ft SeaRay Cancun Bay Snorkel 23P4, Luxury Catamaran and Snorkel. There was no lighting outside in the evening. Punta Sam, Carretera Mza 002, Lt. 7 Salinas, Costa Mujeres 77400 Mexico, Lock in the lowest price from these sites. Beautiful beach views I would stay here again! Cannoli, tiramisu, and panna cotta. We had large sharing plates of appetizers and great meals. Dine like a Hollywood A-lister at Star Class Bar & Grill. We also received three. The staff went above and beyond to make sure I was a happy guest. The best night for entertainment was the Queen tribute. We are not picky. Mutual Fund and ETF data provided by Refinitiv Lipper. Tonight waited we waited 1 hour and 25 minutes to get seated at the Italian restaurant. Planet Hollywood Adult Scene Cancun. This is my 4th time to Cancun but 1st time at this resort and have never spent this kind of money & have to complain. The beach is nice, it feels like home. Authorities made two of the eight grisly discoveries at midnight Monday in the trunk of a taxi, Rivera Maya News reported. Once we didnt get in. The others were hit and miss. The activities are really fun, the activities teams are amazing and super cool with the people ( Pamela, Sindy, Paola, Sabby is really sweet when you need a drink or food so shes really fun to talk to). Please review, this will take some time. The resort features Hollywood memorabilia, themed experiences, a star-worthy spa and a variety of all-inclusive dining venues and bars, transforming the everyday all-inclusive vacation into a PHabulous getaway. Planet Hollywood Adult Scene Cancun, An Autograph Collection- All Inclusive is the perfect place for a vibrant, authentic vacation experience. CLICK HERE for the Download! Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort 3,937 reviews #13 of 20 hotels in Costa Mujeres Review Save Share Punta Sam, Carretera Mza 002, Lt. 7 Salinas, Costa Mujeres 77400 Mexico 1 (844) 631-0595 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! Get all the stories you need-to-know from the most powerful name in news delivered first thing every morning to your inbox. The steakhouse, Sunset Strip Steakhouse and Grill, has the most incredible food. The lazy river and flow rider were excellent. Oh FYI we booked the adult side but the entertainment is all on the family side. From the imaginative and immersive programs offered at the Stars Kids Club to a new world of flavors offered at themed restaurants and pumped-up PHit fitness program, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort brings big-screen excitement to the beautiful beachfront of Costa Mujeres, Cancun. What are some restaurants close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Star Class members receive exclusive access to premium drinks and service. We've had issues getting pool towels, wash cloths & bathroom towels daily. Privacy Policy. We waited for an hour and half the next time and were seated by 9 and ate by 10. Day #1 we go around 7:30 & we're told ypu have to come at 6:45 to reserve a table for a 2hr wait. Even with Roberto making dinner reservations for us we still didn't get our reservations every time, despite making the text requests. more. Yes, the adult side gives you access to both sides as well as two restaurants that are available only to the adult side guests. Also there was rarely popcorn there which did disappoint the kids. And its loud. 92% of travelers recommend this experience. Nice guy who took ownership of the problem and became a part of our butler service. Dear Lorna, Thank you for sharing your review of Planet Hollywood Cancun. The next time someone with us went at 12:45 to wait until 3:00. How easily could my kid get alcohol? The bar was not open consistently in this area, though that would be a great improvement for the resort, but we had no trouble bringing our own drinks from downstairs. It was a really long shuttle 1.5 hours on way there. I had been waiting a year to experience this property, and on February 12, 2021, I finally touched down in Cancun, Mexico. There are two sections to the all-inclusive resort complex where you can vacation like a starthe family side and the Adult Scene side. Check-in: Swim over for a handmade tropical drink, or opt for barstool on dry land at this striking pool bar with views of swaying palms and the beach beyond. I cant say for certain but I really believe that we were served watered down drinks. They shut down the buffet and half of the other restaurants to host a show with food. They did not love it. We recommend calling ahead to confirm details. Rooms with a ocean view are available upon request and are subject to a higher rate. Claim your listing for free to respond to reviews, update your profile and much more. Come and meet the new Guy on the block. Another man was killed while lying in a hammock, while a person was shot. There's a sports bar, Overtime Bar and Grill. The beach servers were the friendliest. We waited a really long time from Burgers and Fries at lunch and then only got 5 French fries each. Stay connected while youre away with a suite of tech-savvy services. With 10 restaurants, 1 buffet, 11 bars, and a coffee caf, there is something available for everyone's taste buds. Other issues are not being left enough toilet paper, room not being cleaned timely(currently 3pm & it's as I left it at 10am). Yonathan is the best! Be careful (per Sunwing Website) included in Star. Let our collection add to yours. We walked it and were overwhelmed by a slough musty smell and extreme humidity. Stay like the A-lister that you are in our most glamorous suite, designed for lounging, dining, entertaining, and setting trends. Your personal chef will craft a menu with dishes catered to your unique tastes for a meal that is sure to please every palate. So we finally left after the last time as it didnt seem like it was going to be fixed. However, As of 1/1/22, the PCR test at Planet Hollywood Cancun is $90 and the Viral Antigen test is $35. All rights reserved. We had to wait but probably only 45 minutes. It seemed to get really busy on the weekend. Because its what we collect, that makes us who we are. Amazing resort, enjoy the staff Yonathan was the best and also the shows. This is the version of our website addressed to speakers of English in United Kingdom. There was also zero offer for compensation based on our failed experience in the first 20 hours. The birthday was ruined with all of the poor service, lack of resources, lies. All Rights Reserved. It was ok. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, is located north of Cancun, Mexico, about 22 miles from the airport. We ended up getting that fixed on day 3. Areas that needed improvement were housekeeping who didn't replenish basics like wash clothes and coffee. from. Hugo, who is the head of the reservation team helped us out as well with getting a humidifier into our room to help with the dampness. The National Guard is also investigating. From the front deck, we had great views of the sunset. From the moment you make your grand entrance to when you take your final bow, and any time in between, our glitzy lobby bar stands ready to serve you freshly made cocktails, delicious wines, and your favorite beers. Our experiences at the restaurants were mostly good. Claim your listing for free to respond to reviews, update your profile and much more. Are there opportunities to exercise at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Hi if we are on the family side could we go hang on the adult side? Quotes displayed in real-time or delayed by at least 15 minutes. Cabana staff was amazing as was our cook Chef Covles at the Japanese restaurant. 3:00 pm, Check-out: 98% of travelers recommend this experience. Our check in was fast. The best night for entertainment was the Queen tribute. The only thing standing between me and the most anticipated resort opening of my time was a 40-minute ride from the Cancun International Airport. We tipped to have extra umbrellas brought to us. You've successfully subscribed to this newsletter! We had large sharing plates of appetizers and great meals. This was a family vacation with 2 adult children and an 11 year old. Our kids did mini golf once. Go to Riu, either in cancun or playa del carmen, it is ideal in playa del carmen as you would be able to go to cozumel and tulum, temptations is a swingers hotel and hollywood is seriously expensive for what they have..my choice would be Riu playa del carmen close to everything and just a bua ride away from cancun 40 minutes away from all three . The pool bars were ok. However, it did end promptly at 10:30. Be sure they will be even more motivated. The popular Mexican resort town has seen an uptick in violence in recent months. No activities take place on the adult scene side of the resort. Upon check in we were specifically told we did not need reservations for any of the restaurants but the Japanese one. Once we didnt get in. Our ceiling in our bathroom leaked into our sink. Essentially they are your one stop for dinner reservations, activity ideas and any other issues you might have. The food on this resort is mediocre at best. The sports bar was also good. He was amazing!! Experience customized fine dining at 6th Sense Chefs Table, sure to be one of the highlights of your vacation. Make your grand entrance into the ultimate beachfront vacation, starring. Thanks to YONATHAN from Guest Service, he took care of us and made our vacations breathtaking. or redistributed. We did not have Star Class and did not think that we missed out on anything - the only advantage seemed to be the ability to book dinner reservations, and we did not have any trouble getting in to restaurants by going at opening time (5:30 or 6:00, depending on the restaurant). Planet Hollywood guests can get the full star experience as a STAR Class member, and enjoy A-List exclusives. Lilly failed to deliver on every level. I wouldn't go back or recommend. Our on-site excursion partner offers unmatched ease of access and preferential pricing exclusively to our guests. Breakfast was excellent. We had Star Class which came with a Butler. 2023 Planet Hollywood Cancun Adult Scene. You could find shade in swim up bar in family pool. Our kids loved the pools, the kids activities and my wife and I were impressed by the resort amenities. We enjoyed the Lazy River and playing Bingo. Great idea for the Resort but poor management and execution. Nearby attractions include Rafa Nadal Tennis Centre (1.5 miles), Playa Norte (4.8 miles), and Rock Bar (5.0 miles). We go to concierge & they say its 1st come 1st serve. However, as of January 26, 2021, a negative PCR test is required for all travelers flying into the United States aged two and older. The meal was great. Overall we enjoyed our time. Thanks to YONATHAN from Guest Service, he took care of us and made our vacations breathtaking. Are there opportunities to exercise at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Float along the lazy river, shred on the FlowRider surf simulator, or simply relax in a poolside cabana as we bring you gourmet bites and chilled drinks. It was windy most days especially on the beach. Our star-worthy experiences are turning heads. They werent appealing when it was so nice outside. Make your grand entrance into the ultimate beachfront vacation, starring you. One night we went right at 6 again. Bad timing because people are headed back to their rooms to attempt dinner. Best customer service! Additionally, there are several gyms, a spa, and plenty of excellent nighttime entertainment options, including theme nights like silent disco party, red carpet night, and more. They maybe went 2 times each the whole day. We liked being able to control all of the lights, fans, etc. Indulge in the incredible flavors and techniques of Japanese cuisine. We hope that we will receive you again soon. We are looking forward to your next visit in the near future. We had a humidifier brought up and it did help. Conveniently located restaurants include Ocean's Isla, Capricci Pizza & Sfizi, and Cenacolo Puerto Cancn. We are glad to know that our resort and crew exceeded your expectations. The perfect A-lister escape, this adults-only aged 18+, all-inclusive paradise features a private stretch of white-sand beach, exhilarating pool parties, gourmet restaurants, and lively bars all in a luxe, modern setting. But nevertheless, workers are actively improving things on a daily bases, fixing lights, painting patios, etc.. Overtime Sports Bar. Payments made by partners impact the order of prices displayed. Dear Jason, Thank you for your feedback on TripAdvisor, we are very thankful for it. Due to the recent U.S. travel entry requirements of a negative COVID-19 test to enter into the United States, Planet Hollywood offers the test on the property, and it is included in your stay. Perfectly positioned just 45 minutes from Cancun International Airport in the exclusive enclave of Costa Mujeres, our star-quality location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs within easy reach. We are Adults Only Scene but have chosen to spend our two weeks at the family pool. Hopefully things will turn around. Which room amenities are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? We appreciated the location near the pools, the burger bar and the Italian restaurant. The all-inclusive Planet Hollywood Beach Resort Cancun Aerial view of the hotels in this beach resort The inauguration of this 898-room hotel complex, whose investment reached 200 million dollars, was scheduled for December 15, 2020. Filling the barren space in our lives. Blue Diamond Hotels and Resorts Inc. All rights reserved. It will save you $50 and you can just have Dear John, Thank you for your preference and above all for your feedback, it will be taken into account as it is our main improvement tool. From Diners, Drive-Ins and Dives, Guy Fieris Burger Joint brings a unique dining experience with his revved-up menu and selfie-worthy design that will set you on an adventure you will never forget. Good hotel, average food, horrible Star Package experience. We are not Star Class and have had no issues getting into them. Which is a major bonus considering the problems with getting into restaurants around the resort. Room categories are not indicative of room views. Come and meet the new Guy on the block. Jose at the buffet, greeted us every morning and seated us and got us our coffee, orange juice, ketchup, salt and pepper. Get the cabanas and ask to skip the bottle service. One of our favorite things at this resort, which does not seem to be well known or well advertised, was the patio over top of the main lobby (next to the Fast Drivers desk, head up the stairway towards the disco). We ate at Shores outside. Cannoli, tiramisu, and panna cotta. Even with Roberto making dinner reservations for us we still didn't get our reservations every time, despite making the text requests. Our check in was fast. We are pleased to know that you enjoyed our facilities and activities. The food there was tasty and pretty quick. The just OK parts: Our kids did the flow rider surf simulator one day. BY FAR the most disappointing dinner reservation process we have ever experienced. Dear Scott, Thank you very much for being our main Star of the show and for your comments, both towards our hotel and the service of our team, but most of all for letting us know about all the fun you had at our resort with your friends. Whether youre looking for a romantic escape or a fun-filled adventure with friends, you can Vacation Like a Star in the selfie-worthy setting of Costa Mujeres, Cancun. We will see you soon in Planet Hollywood Cancun. He got us in. The beer is always cold and the big event is always on at Overtime Bar & Grill. Market data provided by Factset. The fresh coffee bar had long waits also. PHabulous regards, Jonathan Iriarte General Manager. Lol! This room type comes with two separate mini bar. My husbands only pair of sandals fell apart, and he contact cemented the soles back on so that my husband could get the last few days of our trip out of them. I will share your comments to the staff. Yes, it conveniently offers a business centre, meeting rooms, and a banquet room. It was ok. This was after a long wait. See more questions & answers about this hotel from the Tripadvisor community. Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offer any business services? The Planet Hollywood Hotel is in Playa Mujeres, north of Cancun. Been here 2 days so far. It's so sad, this is such a beautiful resort but unfortunately as a Marriott Elite member and travel agent I will never refer this resort to anyone. The Associated Press contributed to this report. Lined up at 2:30. The food is amazing at all restaurants, specialty and buffet. There are very few places to eat during the day so we basically ate the same food everyday. Overall, we had a great week and would be happy to return to this resort in the future. Cannoli had a bad shell but the filling was good, tiramisu was soggy and flavorless, but the panna cotta was great! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Didn't get any contact from her for 24 hours. I will be the first to admit that food is often an afterthought at many all-inclusive resorts. Hopefully things will turn around. Now Ive seen that some of the construction workers had gone missing and some of their bodies have been found on the site, and now they are considering tearing down some of the rest of the hotel to search for more? 97% of travelers recommend this experience. All of the info I have as well is from about three people on Twitter, so Im just wondering what is true and how things are playing out right now. a FlowRider (see my Instagram video below or through this. Take a look at our list of awards and recognitions. This property looks toward Isla Mujeres but is far from Cancun's hotel zone. Cheeco, Amilyn, Yimin, are just a few that stood out to us. Our chef was entertaining and great. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Make your grand entrance into the ultimate beachfront vacation, starringyou. Unlock Member Rates! Whether youre looking for a romantic escape or a fun-filled adventure with friends, you can Vacation Like a Star in the selfie-worthy setting of Costa Mujeres, Cancun. We also ate at Italian twice. Tonight waited we waited 1 hour and 25 minutes to get seated at the Italian restaurant. Besides a couple of waiters at the So Cal restaurant, service was not up to par. I could go on to call out other missteps by the front desk and butlers but why bother. Be sure they will be even more motivated. We had to wait but probably only 45 minutes. Invite your loved ones to a star-studded, all-ages getaway. Although the resort has 11 bars, I had two favorite spots: And of course, Planet Hollywood served Jack Daniels, so you know it was definitely my type of resort with top-shelf liquor and nothing cheap or watered-down. Amazing resort, enjoy the staff and the shows. Authentic American cuisine served in a young, American pop-culture environment: feast on hamburgers while gazing at Madonna's legendary conical bra. It is always our priority to make you feel like a star staying with us, we hope to see you back soon at Planet Hollywood Cancun! Yes, dry cleaning and laundry service are offered to guests. When you say the PCR testing is included with the stay, does it mean there is no extra costs?? The resort itself was very clean and everyone was friendly. Class, preferential reservations in a la carte restaurants which was NOT even close to being accurate. It was much louder. I hope you give us the opportunity to host you again in the near future and allow us to make you live a greater experience at Planet Hollywood Cancun. Discover our unique collection of over 180 independent hotels carefully crafted to leave a lasting imprint. Day #2 we're there at 6:45, waited in line for 15 min & we're told the concierge has to make the reservation. They are your one stop for dinner reservations for us we still did n't get any from... Back, relax and feel like An A-lister clean and everyone was friendly list of and... To leave a lasting imprint deserve to get seated at the Italian restaurant, the kids activities and wife. A taxi, Rivera Maya News reported and my wife and I were impressed by the desk! And butlers but why bother old kids near the pools, the PCR test at Planet Hollywood Cancun, Autograph... And An 11 year old there which did disappoint the kids activities my... 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